To preserve our tranquil environment please use your spa voice and silence your cell phone upon check-in so it does not disturb others. Place your belonging in the cabinet. Dee Dee Thai Spa SM is not responsible for valuables lost or left at the spa.
Our spa service prices do not include gratuities. Any gratuity given to your service provider is at your discretion. If you would like, the spa concierge can assist you with extending a gratuity to your therapist or service provider.
We exist for your well being and are here to guide you in choosing the ideal spa treatment(s) for your personalized experience and to achieve your desired results. While making your reservation, please inform the spa concierge of any medical conditions such as pregnancy, high blood pressure, heart conditions, known allergies or special needs that require our attention so we can ensure your experience is a pleasant one. Please feel free to contact the spa with any questions concerning the treatments you are interested in choosing for your spa visit.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applying, so as not to inconvenience other guests. We regret that late arrivals will not receive an extension of scheduled appointments.
We respect your time and appreciate your choice to spend it with us at Dee Dee Thai Spa SM. We do NOT charge for rescheduling or cancellations. However, please kindly let us know of changes or cancellations 24 hours before your appointment. For online promotion, no call or no shows forfeit the promotional value, but can still use the face value of the voucher towards services.
Smoking and Cell Phone
Dee Dee Thai Spa SM is a pollution free zone, therefore smoking is prohibited anywhere on our premises. Please understand that we are meant to serve as a place to relax and pamper yourself. Hence, the use of mobile phones in the facility is highly discouraged.
Inappropriate language and actions
Dee Dee Thai Spa SM's professional therapists and estheticians are certified by the State of California. All massages are therapeutically oriented and non-sexual. Any remarks or gestures made by a client and interpreted by the therapist as harassment or sexual in nature will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.
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